Tesco's
bold move into rolling out virtual shops as part of a two week trial at Gatwick
Airport is, in many ways, rather innovative. Not for the technology – this sort of thing is the backbone of Japanese vending
machine culture and has already been successful for Tesco itself in Korea and
Covent Garden, as well as for Ocado in London last summer and Birmingham this – but more for the
it's boldness as an off-the-wall ad campaign for its multichannel (or should that
now be ‘omni-channel’?) offering in general and it's grocery app in particular.
As our
story this week reveals, Tesco has installed ten interactive screens the size
of vending machines in Gatwick's North Terminal with the top line mission of getting
consumers who are about to jet off on their holidays to pre-order their victuals
– bread, milk, cheese, olive oil, wine; to name but a few of
the 80 items on offer – so that they can be delivered
just after the happy holiday makers step through the door of their house all
tanned and relaxed. (WARNING: this is assuming that French air traffic
controllers don't unleash sudden industrial action as you wait to board your
homeward bound Airbus and you sit in Alicante knowing that your groceries are
rotting on your doorstep or have been taken back to the warehouse.)
But
joking aside, really what these virtual shops do is advertise in a very large
and shiny way that if you download the Tesco app onto your smartphone you can
do your shopping where ever you may roam. But is it such a great idea? For
starters, if I had battled my way through security and was finally in the
departure lounge waiting to jet off to the sun, the last thing it'd want to do
is my shopping.
But, I
may be prompted to do it the day before I head home using the app from the
comfort of my sun lounger, hotel wifi permitting. I may also be reminded that I
have the app and I might just start doing my shopping from it again. So perhaps
the mega-omni-retailer is on to something.
But
what's in it for Tesco? The retailer is adamant that multichannel retailing — or “offering the consumer as many
easy and convenient ways to shop at Tesco as possible”, in the company's own parlance – is its future. But not at the expense of pushing people
from one channel to another, but in being so convenient that new people start
to use its channels.
And this
is really the driver behind the trial at Gatwick. It lets Tesco push new people
to its app, get existing app users to reignite their usage (and perhaps this
time stay sticky – which is crucial: as revealed
in the news below, according to comScore only one in eight European smartphone
users have bought anything through their smartphone). The services could also
make loyal Tesco mobile and online shoppers feel even more warm and fuzzy
toward their favourite supermarket.
But it
also serves another even more useful purpose for Tesco: it lets the company see
whether consumers will shop using these virtual shop fronts as part of the
shopping mix. If they do then the company will no doubt roll them out elsewhere
at travel hubs and all sorts of other places, including perhaps their own
storefronts (for the gentleman shoppers amongst us – they may even think of putting them in pubs, at football
grounds or even the bookies). It is in essence a proof of concept of something
that could either cut Tesco’s store costs or extend the
reach of the company to many, many, many new locations and tap into a whole new
way of shopping.
I went to
the launch of the service at Gatwick and have no idea if I had just seen a
really expensive but cool ad campaign for an app, or the future of shopping? Even
if the former is the case, and given that Webcredible has found that UK
consumers only use an average of four apps regularly – and they are the four they consider most useful, as our
story below shows – getting consumers to include
Tesco’s grocery app as one of these ‘can’t live without’ apps is probably worth this sort of elaborate marketing.
And who knows, it may even actually fulfil a consumer demand, I just can’t tell. Perhaps I need to jet off to a beach somewhere and
think about it?
No comments:
Post a Comment
Hey, why not leave a comment... along with your email address: